House Rules & Professional Use Policy

To ensure a safe, respectful, and professional environment for all practitioners and clients, all users are required to observe the following rules:

1. Professional Use Only

• The therapy room is strictly for professional therapy, counselling, coaching, or consultation sessions.

• All services conducted must comply with applicable professional, ethical, and legal standards.

• The space must not be used for personal, social, or non-professional activities.

2. Use of Therapy Room

• Please use only the room and time slot you have booked.

• Sessions must start and end according to the confirmed booking time.

• Extensions beyond the booked time are not permitted unless approved and available.

3. Therapist Station Usage

• A shared therapist station (located beside the toilet) is provided for:

  • Short breaks

  • Session preparation

  • Note-taking between sessions

• The therapist station is not intended for client sessions or extended use.

• Please keep the area tidy and clear after use, as it is shared with other practitioners.

4. Room Care & Cleanliness

• Please leave the therapy room clean and orderly after each session.

• Furniture, cushions, and equipment must be returned to their original positions.

• Any damage, spills, or maintenance issues must be reported promptly.

5. Shared Facilities, Refreshments & Tools

• Shared facilities (pantry, printer, stationeries, water dispenser, coffee maker, mineral water, light refreshments, and therapy tools) are provided on a fair-use basis.

• Therapy tools (e.g. cards, prompts) are shared resources and must be handled with care and returned after use.

• Practitioners are encouraged to bring personal or specialised tools if required.

• Refreshments are subject to availability and are intended for light consumption only.

6. Noise, Privacy & Confidentiality

• Please maintain a quiet and respectful environment, especially in shared areas.

• Client confidentiality must be strictly upheld at all times.

• Do not enter other rooms or restricted areas without permission.

7. Compliance With Booking Policy

• All users must comply with the Booking & Cancellation Policy, including payment terms, cancellation timelines, and late arrival rules.

• Failure to comply with booking terms or house rules may result in refusal of future bookings.

8. Management Rights

• Management reserves the right to:

  • Refuse or terminate a booking if house rules are breached

  • Update policies as needed to maintain safety and professionalism