[Counsellor] Couple Therapy
[IN-PERSON] Strengthening Two Hearts, One Conversation at a Time
Service Description
[IN-PERSON] Embark on a transformative journey to revive and enrich your relationship with our comprehensive 1.5 -hour Couple Therapy session, guided by our skilled and empathetic counselors. Invest in your relationship's well-being with just one hour, and witness the positive impact it can have on your partnership. It's time to rediscover the joy of connection and lay the foundation for a more harmonious and fulfilling future together. Your journey to a stronger relationship starts here.
Cancellation Policy
Cancellation Policy for Therapy Sessions: Cancellation within 24 Hours: Counseling sessions cancelled within 24 hours of the scheduled appointment are non-refundable. Due to the reserved slot for the client, cancellations or reschedule requests made within this timeframe will not be eligible for a refund or rescheduling. Cancellation More Than 24 Hours Before the Session: Clients may request to reschedule their therapy session if the request is made more than 24 hours before the scheduled appointment. Rescheduled sessions must be scheduled within 2 weeks from the original appointment date and are subject to counselor availability. To reschedule a session, clients may: Log in to their account, go to Manage Booking, and select a new available session slot, or Email their request to thehourmentalcare@venturehour.com.my Emergency Cancellation Policy: Emergency cancellations made within 2 hours before the session may only be considered for valid emergencies involving health issues or accidents. A 50% refund may be provided upon submission of valid supporting proof. Approval is subject to management review, as counselors and therapists have already reserved their time and travelled to the office for the session. Refund Process: Approved refunds will be processed within 4–5 working days and returned to the original payment method unless otherwise specified. For payments made via HitPay: Online banking: 1.5% processing fee deduction Card payment: 3.0% + RM1.00 processing fee deduction Important Note for Atome Users: Payments made via Atome are strictly non-refundable. Clients may only reschedule their session with at least 24 hours’ notice. Rescheduling Process: Rescheduling is subject to counselor availability and will be confirmed accordingly. Clients may also reschedule directly through the Manage Booking section in their account. Package Validity: All therapy packages are valid for 4 months from the purchase date. Unused sessions after the validity period will be forfeited and are non-refundable and non-transferable. No-Show Policy: Clients who fail to attend their scheduled session without prior notice will be considered a “no-show.” No-shows are not eligible for refunds or rescheduling. By booking a therapy session with us, clients acknowledge and agree to the terms stated in this cancellation policy.
Contact Details
The Hour Mental Care, Cyberjaya, Selangor, Malaysia
+60137237867
thehourmentalcare@venturehour.com.my